Changes to our services

More of our customers are now banking online and that’s why we’ve recently made changes to our services.

There are a wide range of ways that you can do your banking – online, over the phone, on your mobile or in one of our 169 Bank of Ireland branches nationwide. And thanks to our arrangement with An Post, customers can now complete Bank of Ireland day to day transactions (including lodging cash and cheques and withdrawing cash) at more than 900 post offices nationwide, with longer business hours and Saturday opening.

• Banking at An Post – Now available at over 900 Post Offices Nationwide

  Our new arrangement with An Post enables our Personal and Business Current account and Demand Deposit account customers to carry out a range of banking transactions at over 900 post offices across the country, as well as at Bank of Ireland branches. Personal and business customers can now make over-the-counter cash and cheque lodgements and cash withdrawals.

  With over 900 post offices and 169 bank branches, customers now have over 1,000 locations where they can do their banking. Opening times vary, but post offices are typically open longer than branches - from 9am to 5.30pm, Monday to Friday, and on Saturdays from 9am to 1pm.

  Find your local post office.

  Services available at An Post include:

  Personal & Business customers

  • Cash lodgements: You can make cash lodgements in euro including coin and cheque / paper lodgements at any post office up to certain limits.*
  • Cash withdrawals: You can make cash withdrawals in euro with your ATM or Debit card at any post office, up to the limits of your card.

  * Certain limits will apply specific to An Post banking service.

  View further information on Banking at An Post.

• Supporting over 65s and vulnerable customers

  We understand that branch closures can be disruptive and adapting to new ways of banking can be difficult. To support our customers through the changes, we have a dedicated support line on 0818 200 398 or 01 2500398 (open 9.00am to 5.00pm, Mon-Fri).

  A supportive video series to guide you on each step to using mobile banking is also available here. Each video includes captions and an Irish Sign Language interpreter.

  The booklet below is an easy to read* summary of all the important changes that will take place to banking services in the coming months.

  The Bank of Ireland Financial Wellbeing programme can support community groups by providing educational financial seminars delivered by one of our dedicated financial wellbeing coaches, either digitally or in person. To find out more click here.

  Guide to Changes in Bank Services - Easy to ReadViewPrint

  *Easy to read documents are made up of short, simple sentences that will communicate the most important messages you need to get across. These are usually accompanied by pictures that will aid understanding.

• Digital banking

  We recently launched our new mobile banking app which enables customers to carry out an even wider range of day-to-day banking from their smartphone and tablet. These services can also be accessed through our new desktop banking service.

  You can check your balance, pay bills, transfer money and much more using our mobile app, or by using 365 online on your desktop or tablet, 24 hours a day, 365 days a year. Phone banking is also available, Monday to Friday, 9am to 5pm.

  To register for 365 online and phone banking, and for tips on managing your account online, please click here.

  Already a 365 online customer? Register for the mobile banking app by calling our Digital Activation Centre from Monday to Friday, 9am to 5pm, on 0818 214 365 or find out more, here.

• Business Customers

  We’re making changes to our branch network as part of an ongoing process of investment in new services and in response to the majority of our business customers who are choosing digital banking options.

  These changes are being made so that we have a branch network that meets the demands of our customers today and into the future, while continuing to expand and improve our digital services.

  Importantly, we’re making these changes in a way that protects local access to banking in person, for those who want it, through a new arrangement with An Post.

  There are dedicated post office locations for some business customers transacting at certain values.

  With over 900 post offices and 169 bank branches, business customers now have over 1,000 locations where they can do their banking. Opening times vary, but post offices are typically open longer than branches - from 9am to 5.30pm, Monday to Friday, and on Saturdays from 9am to 1pm.

• FAQs

  Have questions about our changes? Visit our FAQs to find out more.