Biometrics

Using biometrics to log in (RoI only)

Biometrics (face or fingerprint recognition) can only be used for logging in to the app on your mobile phone. It cannot be used for tablet, desktop or laptop login.

You cannot use biometrics for other functions such as payments. For these you will still need to use your PIN and swipe.

Anyone whose biometrics have been added to your mobile phone can potentially log in to your profile. We recommend deleting any biometrics that are not your own.

Setting up biometrics on your mobile (RoI only)

Log in to the app and go to the profile section. Depending on the type of device you are using, you should see a section called one of the following:

Biometric login or Fingerprint or Face recognition (for Android)
Touch ID or Face ID (for iPhone)

Tap on this section, then tap again to enable biometric login.

Important: If there is more than one 365 profile registered on your mobile phone, you cannot use biometric login. The feature is disabled as a security precaution, to protect customers’ profiles and accounts. Biometric login using face or fingerprint cannot be enabled on rooted Android or jailbroken iOS devices, in other words devices where any of the manufacturer’s software restrictions have been removed.

Did this answer your question?

Your answer helps us improve our Support Centre

Thank you for your feedback!