Bank of Ireland

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For urgent customer service queries, please contact us on the following numbers:

Online & Phone Banking

Republic of Ireland

0818 365 365

UK & Northern Ireland

08457 006 552

Landline (RoI) or Abroad

+353 1 250 0437

Credit Card Services

Republic of Ireland

1890 251 251

UK & Northern Ireland

03457 365 555

Landline (RoI) or Abroad

+353 56 775 7747

24hr Lost or Stolen Helpline

Republic of Ireland

1890 706 706

UK & Northern Ireland

0345 309 8099

Landline (RoI) or Abroad

+353 56775 7007

Mortgages team ROI

Sales line

1890 365 345

Existing Customer Line

1890 818 522

Switcher Line

1890 365 850

Frequently asked Questions

What identification documents do I need to open a current account?

To open a current account, you will need to provide at least one original photo ID and one original proof of address. It depends on what channel you choose to apply through. If applying online you will need two valid forms of address verification.

Here are some examples of what we accept:

One Valid Form of Photographic Identification

For Example:

  • A current valid passport
  • A current valid Irish or UK driving licence

PLUS One Valid Form of Non-Photographic Identification to Verify Your Residential Address

For Example:

  • A current utility bill (dated within the past 6 months) such as gas, electricity, telephone or TV bill
  • A current car or home insurance certificate or renewal notice that shows your address (dated within the last 12 months)
  • A current statement of account from a credit or financial institution, or credit/debit card statement
  • A current local authority document e.g. refuse collection bill, water charge bill
  • Official documentation/cards issued by the Revenue Commissioners and addressed to yourself

The name on your photographic identification (e.g. name on your passport) must exactly match the name on your proof of address (e.g. full name on your gas bill). Note: Please talk to one of our staff at your local branch if you do not possess the documents outlined above.

Where do I find my BIC & IBAN?

You can locate your BIC and IBAN on 365 online by:

  • Logging into 365 Online
  • Expanding the
    symbol on the homepage.


How can I report a lost or stolen card?

Please see the numbers at the top of the page

We will cancel your lost or stolen card and have the new card issued to your address on file within 5-7 working days. Please let us know immediately if you discover your card is lost or stolen. Otherwise, you’ll be liable for any losses up to the time you report the loss to us.

What should I do if I suspect that I have received a fraudulent email claiming to be from Bank of Ireland?

Bank of Ireland does not send emails or text messages requesting customers to confirm any account or password information. We also do not send emails advising to fix your account by clicking on a resolution link. If you have received an email claiming to be from us, please do not click on any links contained on the email. Emails of this sort can be forwarded to

If you have clicked on any links on the email, your computer may be compromised and we strongly recommend you run anti-virus software on your computer and do not access any online banking until your software confirms if your computer is clear from viruses.

We strongly advise contacting Banking 365 on 0818 365 365 if ROI customer or 0345 736 5555 if NI/GB customer as soon as possible to have your 365 PIN changed and to discuss if you need to have your bank cards cancelled, this would depend on what information has been entered on fraudulent website/link.

I do not recognise a transaction on my account, what do I do?

The description on a debit card transaction will appear as DEBIT CARD until the retailer processes the transaction in full. After this, the description will change with more information. If after this updates you still do not recognise the transaction or are concerned, please let us know and we can advise you on what needs to be done and can also arrange a cancellation of your card if necessary.

Please note: SEPA Direct Debits will update with the company name the following day after they are deducted from your account.

Remember, you can ask us any general questions via Twitter @talktoBOI 24/7. We answer tweets in 15 minutes or less.