Setting Up Approve

Setting up the Approve App?

Click on any of these steps for more information.

Step 1 – Logging on as Administrator

A. Open Business On Line on your web browser.

B. Enter your Administrator Username – if you can’t remember this, refer back to the welcome email we sent when you first registered for Business On Line.

If you need to change your Administrator(s) please click here to complete the required form

C. Enter your Administrator temporary passwords which we sent in the post. Please contact the Business On Line Helpdesk if you don’t have these yet.

Please note: If your profile has two Administrators both will need to be available at the same time in order to set up Approve. It’s quick and easy where they are in the same location.

For help with this step, click here to see answers to the most frequently asked questions.

STEP 2: Follow the on-screen instructions to set up your Administrator(s) on Approve

A. You will first be asked to authenticate yourself using the mobile number registered to your Business On Line profile.
If you need to change your Administrator(s) please click here to complete the required form.

B. Choose from the options on screen to get set up with Approve.

If you’re setting up Approve for the first time on your current device

Select ‘No – I am setting up Approve on my current smart device for the first time’ then follow the instructions displayed on screen. You’ll need to;

  • Download the ‘HID Approve’ app to your smart device,
  • Allow the app to access your camera. This will allow you to scan the QR code displayed on screen.

OR

Click the blue prompt to ‘ENTER INVITE MANUALLY’ if you can’t scan the QR code or if you have a second Administrator who is not with you.

  • Set a PIN to secure your app.
  • Return to the Business On Line screen to complete the process.

If you’re already using Approve on your current device with another Business On Line username

Select ‘Yes – I am already using the Approve app on my current smart device’, then follow the instructions displayed on screen. You’ll need to;

  • Enter the Username (of an Administrator or User) you’ve already set up with Approve on your current device
  • Open your Approve app (that you’ve previously set up) and generate a Secure Code. Top tip: If your app is already setup it will display this icon:

  • Enter the Secure Code into the field provided on-screen, then click ‘Validate’ to complete the process. Remember – Bank of Ireland will never call, email or text you to ask for this code, or any of your online banking logon details.

For help with this step, click here to see answers to the most frequently asked questions.

STEP 3: Logon as Administrator using a Secure Code generated on the Approve app you’ve just set up

A. After completing Administrator setup you will be returned to the Business On Line homepage. Re-enter your Administrator Username.

B. Enter a ‘Secure Code’ generated from the Approve app you’ve just set up.

For help with this step, click here to see answers to the most frequently asked questions.

STEP 4: Once logged on as Administrator, take action to activate each of your Users for Approve.

A. Click the orange ‘ACTIVATE APP’ button next to the User you wish to activate.

B. Confirm whether the User is already using the Approve app on their current device.

If they’re setting up the app for the first time, answer ‘No – they are setting up Approve on their current smart device for the first time’.

It’s quicker and easier to complete first time setup when a User is present with you, as they’ll be able to scan the QR code on your screen. If they can’t scan the QR code or they’re not with you, click the blue prompt to ‘ENTER INVITE MANUALLY’.

Once a User has registered their app and set a PIN, tick the box at the bottom of the Administrator’s screen to proceed to the next step.

If they’re already using Approve on their current device with another Business On Line username, answer ‘Yes – they are already using Approve on their current smart device’.

Enter the Username (of an Administrator or User) they’ve already set up with Approve, then ask them to open their Approve app (that they’ve previously set up) and provide you with a Secure Code in order to proceed.

C. The Administrator will be asked to generate a Secure Code from their own app to authorise the request.

For help with this step, click here to see answers to the most frequently asked questions.

STEP 5: Your activated User(s) can now logon using the Approve app they’ve just set up.

A. Your User can now logon using their Business On Line Username and a ‘Secure Code’ generated from the Approve app they’ve just set up.

Once set up, Users that have permission to authorise payees or payments should then follow the on-screen instructions for ‘Approve’.

For help with this step, click here to see answers to the most frequently asked questions.

FAQs for Approve

Step 1 – Logging on as Administrator

    • Step 2 – Setting up your Administrator on Approve.

    • Step 3 – Logging on as Administrator (with Approve)

    • Step 4 – Setting up your User(s) on Approve

    • Step 5 – Logging on as User (with Approve)

    • Miscellaneous