Ways to Contact Us

Home
Help Centre
Ways to Contact Us

Twitter@talktoBOI

Send us a Tweet.

Tweet us

Facebook Messenger

Send your question on Facebook Messenger.

Message us

'Ask a Question' 365 online

Supporting you online

Our new webchat service is now available to answer queries related to your account. (ROI only) available 9:00am to 5:00pm Monday to Friday (excludes bank holidays)
Our Social Media Team will be available to answer your questions on Facebook from 9am – 6pm, Monday to Friday and on Twitter from 8am – 8pm, 7 days a week.

Online & Phone Banking
Republic of Ireland Customers:
- 0818 365 365 or 01 404 4000
- +353 1 404 4000 if calling from abroad
9am to 6pm Monday to Friday
9am to 5pm Bank holidays
Saturday 10am-2pm
Closed Sunday

We need your consent to load web chat functionality
Please review your consent preferences if you would like to use this web chat functionality.

Northern Ireland and Great Britain customers:
- 03457 365 555
- +44 3457 365 555 if calling from abroad
9am to 5pm Monday to Friday
9am to 2pm Saturday,
9am to 2pm Bank Holidays, Closed Sunday
Credit Card Services
Republic of Ireland Customers:
- 0818 251 251
- +353 56775 7747 if calling from abroad
9am to 5pm Monday to Friday
Closed Saturdays and Sundays.

Northern Ireland and Great Britain customers:
- 0345 309 8099
- +353 56775 7747 if calling from abroad
9am to 5pm Monday to Friday.
9am to 2pm on Saturdays. Closed on Sundays.
Online Security
Freephone Emergency Numbers
Republic of Ireland Customers:
- Freephone: 1800 946 764 (personal and business)
Available 24 hours, 7 days a week

Great Britain & Northern Ireland customers:
- Freephone: 0800 121 7790 (personal and business)
Available 24 hours, 7 days a week

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland
- Not Freephone + 353 1 679 8993
- Not Freephone + 353 56 775 7007 (Lost/Stolen cards or smart device)
Available 24 hours, 7 days a week

Notify the Bank without delay via the Freephone number listed to report online fraud, suspicious activity or an unauthorised transaction on your account, lost/stolen card or security device* or channel login credentials or if you have provided personal information in response to a suspicious email, text or call.

*A security device is any smartphone or tablet you have installed the NEW Bank of Ireland app on and completed registration of that device.
Mobile Mortgage Managers
For new Mortgage Business:
- If you would like to speak to one of our Mobile Mortgage Managers, click here
- If you would prefer to go to your local Bank of Ireland branch, arrange an appointment online click here
For existing Mortgage Customers:
- If you have a query on your existing mortgage account, please call 01-6113333 (lines open 9am to 5pm Monday to Friday)
For more information on our Mobile Mortgage Managers click here

Contact form

Have a question about Bank of Ireland? Get in touch using our contact form. We usually respond within 3 working days.

Need help on your accounts? send us a message using the app or 365 online.

Emergency? call us free 24 hours 7 days a week.

Online contact form

Having trouble with this form? Submit by email to contactus@boi.com. We are unable to accept any attachments to this form, email or answer queries on your account.