Cancel a cheque / chequebook

We are able to cancel a cheque or a chequebook for you over the phone. As with a lost card it is important you act quickly if you have lost your chequebook. You should cancel a cheque(s) over the phone or in person if a BOI branch is nearby. You will find below the contact details and the information we may require to cancel your cheque(s). If you simply no longer use the chequebook, see how the stamp duty can be refunded.

• Personal Chequebook

  Call us on:

  Republic of Ireland Customers:

  • 0818 365 365 or 01 404 4000
  • + 353 1 404 4000 if calling from abroad

  9am to 5pm Monday to Friday (including Bank holidays)

  Closed Saturday and Sunday

  Northern Ireland and Great Britain customers:

  • 03457 365 555
  • + 44 3457 365 555 if calling from abroad

  9am to 5pm Monday to Friday (including Bank holidays)

  9am to 2pm Saturday, Closed Sunday

  What you should have when calling

  • The Account number to which the chequebook belongs
  • Your Cheque book if you are cancelling one cheque – don’t worry if you can’t find it, we will attempt to identify the cheque(s) in question by asking some additional questions
  • The Amount the cheque was written for
  • The Cheque payee – the person/company the cheque was made payable to
  • The Cheque number(s) – this is the number at the bottom of the cheque and on the cheque stub (the part of the cheque still attached to the chequebook)

  What will happen on the call

  The advisor will ask for the information above. If you don’t have this available we can help you to identify the correct cheque(s) to cancel with some additional questions.

  Please note: We accept a stop instructions on your cheque subject to it not being cashed at a branch prior to this phone call.

• Business Chequebook

  Call our Business Advisor Services Team on:

  Republic of Ireland Customers:

  • 0818 200 348
  • + 353 1 250 0348 if calling outside of Republic of Ireland

  9am to 5pm Monday to Friday (including Bank holidays)

  Closed Saturday and Sunday

  What you should have when calling

  • The Account number to which the chequebook belongs
  • Your Cheque book if you are cancelling one cheque – don’t worry if you can’t find it, we will attempt to identify the cheque(s) in question by asking some additional questions
  • The Amount the cheque was written for
  • The Cheque payee – the person/company the cheque was made payable to
  • The Cheque number(s) – this is the number at the bottom of the cheque and on the cheque stub (the part of the cheque still attached to the chequebook)

  What will happen on the call

  The advisor will ask for the information above. If you don’t have this available we can help you to identify the correct cheque(s) to cancel with some additional questions.

  Please note: We accept a stop instructions on your cheque subject to it not being cashed at a branch prior to this phone call.