What is Strong Customer Authentication (SCA)?

Strong Customer Authentication (SCA) works to ensure that it is genuinely you whenever you log in or authorise payments while banking online. It is designed to help keep your financial information safe and make online banking even more secure.

When you are making an online payment – say, you’re buying something or paying a bill – we may ask you to confirm it is you using the card. The easiest way to do this, and to approve the payment from your account, is with the Bank of Ireland Mobile app, using Strong Customer Authentication (SCA). This system will fully replace the one-time passcodes sent to you by text message.

To use it, you must download the latest version of the BoI app and make sure we have an up-to-date mobile phone number for you. If you need help setting up a 365 Online account Call us on 0818 214 365 (RoI) from Monday – Friday 9am - 5pm. For more information click here