Be vigilant if you receive a phone call out of the blue from someone claiming to be from your bank, credit card company or another company you trust. They may claim that your account has been compromised and ask you for your bank card or bank account details. Bank of Ireland will never call and ask you for your full 365Online PIN or one-time passcodes that they’ve sent to you in a text. They will never ask you to download any software so they can take control of your computer or phone, or to move your money to a “safe” account.
- Unexpected calls claiming to be from your bank, credit card company or well-known company that you trust.
- Being asked to confirm your password, full login PIN or bank account number.
- Urgent requests and threats.
- Claims that your account has been compromised or there is something wrong with a payment.
- Requests to transfer money out of your account, for example using a money transfer service.
- The fraudster might tell you the first four digits of your card number and ask you to confirm the rest.
- Being asked if you made a recent transaction at a well-known store, such as a supermarket. The fraudster is only guessing this information to sound more believable.
- Claims that some payments have already been made from your account to a foreign country and that they can ‘stop’ any more going through.
- Don’t give away personal or banking information. No matter what story you are told, if it seems a bit odd or out of the blue, don’t give away your passwords, personal details or banking details.
- If you receive a suspicious call, hang up and don’t call back any number the caller may have given you. Remember: Bank of Ireland will never ask for your full login PIN or full banking details over the phone.
- If you have accidentally shared your banking information over the phone and you are worried, call us immediately on one of our Emergency Freephone numbers. Fraudsters can stay on the line after you have finished the call, so either use a different phone to report the incident or wait a few minutes and then call someone you know first, so that you can be sure the fraudster has disconnected completely.
Lost or stolen card?
As soon as you believe your card has been lost or stolen, please get in touch. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.
Shared your online login details?
If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.
Report a suspicious email or text
To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com
Emergency Contact Numbers
Republic of Ireland
Freephone: 1800 946 764 (personal and business)
Great Britain & Northern Ireland
Freephone: 0800 121 7790 (personal and business)
Everywhere outside Republic of Ireland, Great Britain & Northern Ireland
Not Freephone + 353 1 679 8993
Not Freephone + 353 56 775 7007 (Lost/Stolen cards or smart device)