Bank of Ireland Appoints Susan Russell as Retail Ireland CEO

Bank of Ireland has announced the appointment of Susan Russell as Chief Executive of the Retail Ireland division of Bank of Ireland Group.

The Retail Ireland division provides a wide range of consumer banking products, services and channels. Along with the provision of mortgages, current accounts and personal loans Retail Ireland includes a 169-strong branch network, the Bank’s ATM network, day-to-day digital banking channels, a network of contact centres, and New Ireland Assurance. In total, more than 4,000 colleagues work in Retail Ireland with activities spread across every county in Ireland.

Myles O’Grady, Group CEO of Bank of Ireland commented: “I am delighted to announce Susan Russell as the new CEO of the Retail Ireland division. Susan’s depth of knowledge, coupled with her energy, will be invaluable over the coming period.

“Our Retail Ireland division is extremely important for Bank of Ireland as we work to help our customers thrive. We want to provide our customers with best-in-class banking services as well as designing products and services that enhance both their banking experience and their long-term financial wellbeing.”

Susan Russell, CEO Retail Ireland said: “I am delighted to take up this new role as Retail Ireland CEO, at such an exciting time for Bank of Ireland Group. I look forward to working with my colleagues as we continue to make it easier for customers to bank with us every day, across the widest range of banking service in Ireland. My ambition is to provide practical and compelling customer propositions, that improve customers financial wellbeing as well as playing a positive role in wider society.”

Susan joined Bank of Ireland in 2000. She has previously held senior positions in Retail Banking, Finance, Digital, Strategy and Operations.