Data Subject Rights (DSR)

How to exercise your information rights including the right to object

If you wish to exercise any of your data rights, you can:

  1. Fill in the below form(s)
  2. Drop them into your local branch, or
  3. By mail to:
  4. Bank of Ireland,
    PO Box 12940,
    Dublin 18

  5. Alternatively by contacting us on 01 688 3674

If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests) we may extend this period by a further two calendar months and shall explain the reason why. If you make your request electronically, we will try to provide you with the relevant information electronically.

Please note before continuing with this request you should have your account or application information at hand.

The information you supply on this form will be used for the purpose of providing you with the service you have requested. By supplying your telephone number or email address, the Bank of Ireland Group can contact you in any of those ways in connection with this request.

To protect your data Bank of Ireland will not process any Data Subject Request until we have verified you and any additional parties where required (for example, a joint applicant).

What right would you like to exercise?

  • Access My Data

    Access My Data

    If you wish to request a copy of your personal information which the Bank of Ireland Group holds, please click the following button:

    Access Your Data
  • Update My Data

    Update My Data

    Please note, if you are a personal customer you can update personal data through our Self-Service options on Banking 365, Card Care or our Useful Application Forms page in our FAQ section of this website. Examples of which are listed below:

    • To change your address
    • To change your mobile number
    • To update your Marital Status (Change of Name)


    If you are an owner or signatory of a Bank of Ireland Business product, you can use the form below to rectify errors in your personal data held by us.

    If you wish to update inaccurate or incomplete personal data relating to you which the Bank of Ireland Group holds, please click the following button:

    Update My Data
  • Delete My Data

    Delete My Data (Also known as The Right to be Forgotten)

    You have the right to have personal data relating to you erased in certain circumstances, we may not be able to erase all your information as we may have a legal or regulatory obligation to retain it.

    If we cannot action your request, we will notify you in writing stating the reason why your request cannot be actioned.

    If you wish to request that we erase personal data relating to you which the Bank of Ireland Group holds, please click the following button:

    Delete My Data
  • Restrict My Data

    Restrict My Data

    You have the right to have personal data relating to you restricted from processing in certain circumstances. In some cases we may not be able to restrict your information. If we cannot action your request, we will notify you in writing stating the reason why your request cannot be actioned.

    If you wish to request that we restrict the processing of personal data relating to you which the Bank of Ireland Group holds, please click the following button:

    Restrict My Data
  • Object to My Data being processed

    Object to My Data being processed

    You have the right to object to particular uses of your personal data, doing so may have an impact on the services and products we can provide to you.

    If we cannot action your request, we will notify you in writing stating the reason why your request cannot be actioned.

    If you wish to request that we stop processing personal data relating to you which the Bank of Ireland Group holds, please click the following button:

    Right to Object
  • Object to Automated Decision Making

    Object to Automated Decision Making

    Where we make solely automated decisions that affect you in a legal or a significant way, you have the right to provide your point of view and have those decisions reviewed by a member of our team.

    If you wish to have this decision reviewed, please click the following button:

    Object to Automated Decision
  • Request a Digital Copy of My Data

    Request a Digital Copy (Portability)

    You have the right to obtain a transferable copy of certain data which can be transferred to another provider. This is known as “the right to data portability. This right applies where personal information is being processed based on consent or for performance of a contract and the processing is carried out by automated means. If we cannot action your request, we will notify you in writing stating the reason why your request cannot be actioned.

    Please note, you are not able to obtain, through the data portability right, all of the personal information that you can obtain through the right of access.

    If you wish to receive a copy of your personal data which the Bank of Ireland Group holds, in a machine readable format, please click the following button:

    Request a Digital Copy