How do I cancel a subscription on my Card?

Are you sure this is a subscription on your card and not a direct debit or a standing order? If you are unsure our payments tool can help.

To cancel any future payments for a subscription on your Debit Card or Credit Card you should contact the service /subscription provider then contact us to cancel.

  1. Contacting the service provider
  2. The first step is to contact the company/subscription service directly to follow their cancellation process.

    Ask when the final payment was/will be taken

    Retain any emails or SMS messages confirming the cancellation.

  3. Cancel the subscription with Bank of Ireland
  4. You can cancel a subscription on your debit or credit card online by completing our Cancel Recurring Card Payment form.

    You can request that a subscription be cancelled using 365 online using the online Service Desk Ask a Question feature or by calling our customer services line:

  5. Monitor your account for any further payment
  6. We will ensure that the subscription service is cancelled on your Credit Card however; in a small number of cases the next payment may debit your account. Don’t worry. Once you have completed the cancellation process above you will be able to chargeback any further payments if the retailer is unable to do so.

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