Data Subject Rights (DSR)

How to exercise your information rights including the right to object

If you wish to exercise any of your data rights, you can:

1. Fill in the below form(s) and submit electronically
2. Drop them into your local branch, or
3. By mail to:

Bank of Ireland,
PO Box 12940,
Dublin 18

4. Alternatively by contacting us on 003531 688 3674

If you make your request electronically, we will endeavor to provide you with the relevant information electronically.

Please note before continuing with this request you should have your account or application information at hand.

The information you supply on this form will be used for the purpose of providing you with the service you have requested. By supplying your telephone number or email address, the Bank of Ireland Group can contact you in any of those ways in connection with this request.

To protect your data, Bank of Ireland will not process any Data Subject Request until we have verified you and any additional parties where required (for example, a joint applicant).

What right would you like to exercise?

• Access My Data

  Access My Data

  If you wish to request a copy of your personal information which the Bank of Ireland Group holds, please click the following button:

  Access Your Data

• Update My Data

  Update My Data

  Please note, if you are a personal customer you can update personal data through our Self-Service options on Banking 365, Card Care or our Useful Application Forms page in our FAQ section of this website. Examples of which are listed below:

  • To change your address
  • To change your mobile number
  • To update your Marital Status (Change of Name)

  
  

  If you are an owner or signatory of a Bank of Ireland Business product, you can use the form below to rectify errors in your personal data held by us.

  If you wish to update inaccurate or incomplete personal data relating to you which the Bank of Ireland Group holds, please;

  • Click the box below “Update my Data” and complete the PDF electronically and save the PDF on your own device.
  • Once your form has been completed and saved on your device, click the box below “Upload my Request” and retrieve your completed PDF so you can submit it electronically.

  N.B.

  • Ensure you have chosen the correct PDF and that you have submitted the PDF file type.
  • Please also use the Place Signature tool on the right of the PDF to append your signature.

  Update My Data
  Upload my Request
  

• Delete My Data

  Delete My Data (Also known as The Right to be Forgotten)

  You have the right to have personal data relating to you erased in certain circumstances, we may not be able to erase all your information as we may have a legal or regulatory obligation to retain it.

  If we cannot action your request, we will notify you in writing stating the reason why your request cannot be actioned.

  If you wish to request that we erase personal data relating to you which the Bank of Ireland Group holds, please:

  • Click the box below “Delete my Data” and complete the PDF electronically and save the PDF on your own device.
  • Once your form has been completed and saved on your device, click the box below “Upload my Request” and retrieve your completed PDF so you can submit it electronically.

  N.B.

  • Ensure you have chosen the correct PDF and that you have submitted the PDF file type.
  • Please also use the Place Signature tool on the right of the PDF to append your signature.

  Delete My Data
  Upload my Request
  

• Restrict My Data

  Restrict My Data

  You have the right to have personal data relating to you restricted from processing in certain circumstances. In some cases we may not be able to restrict your information. If we cannot action your request, we will notify you in writing stating the reason why your request cannot be actioned.

  If you wish to request that we restrict the processing of personal data relating to you which the Bank of Ireland Group holds, please:

  • Click the box below “Restrict my Data” and complete the PDF electronically and save the PDF on your own device
  • Once your form has been completed and saved on your device, click the box below “Upload my Request” and retrieve your completed PDF so you can submit it electronically.

  N.B.

  • Ensure you have chosen the correct PDF and ensure you have submitted the PDF file type.
  • Please also use the Place Signature tool on the right of the PDF to append your signature.

  Restrict My Data
  Upload my Request
  

• Object to My Data being processed

  Object to My Data being processed

  You have the right to object to particular uses of your personal data, doing so may have an impact on the services and products we can provide to you.

  If we cannot action your request, we will notify you in writing stating the reason why your request cannot be actioned.

  If you wish to request that we stop processing personal data relating to you which the Bank of Ireland Group holds, please:

  • Click the box below “Object to my Data being processed” and complete the PDF electronically and save the PDF on your own device
  • Once your form has been completed and saved on your device, click the box below “Upload my Request” and retrieve your completed PDF so you can submit it electronically.

  N.B.

  • Ensure you have chosen the correct PDF and that you have submitted the PDF file type.
  • Please also use the Place Signature tool on the right of the PDF to append your signature.

  Object to My Data being processed
  Upload my Request

• Object to Automated Decision Making

  Object to Automated Decision Making

  Where we make solely automated decisions that affect you in a legal or a significant way, you have the right to provide your point of view and have those decisions reviewed by a member of our team.

  If you wish to have this decision reviewed, please:

  • Click the box below “Object to my Automated Decision Making” and complete the PDF electronically and save the PDF on your own device
  • Once your form has been completed and saved on your device, click the box below “Upload my Request” and retrieve your completed PDF so you can submit it electronically.

  N.B.

  • Ensure you have chosen the correct PDF and that you have submitted the PDF file type.
  • Please also use the Place Signature tool on the right of the PDF to append your signature.

  Object to Automated Decision
  Upload my Request

• Request a Digital Copy of My Data

  Request a Digital Copy (Portability)

  You have the right to obtain a transferable copy of certain data which can be transferred to another provider. This is known as “the right to data portability. This right applies where personal information is being processed based on consent or for performance of a contract and the processing is carried out by automated means. If we cannot action your request, we will notify you in writing stating the reason why your request cannot be actioned.

  Please note, you are not able to obtain, through the data portability right, all of the personal information that you can obtain through the right of access.

  If you wish to receive a copy of your personal data which the Bank of Ireland Group holds, in a machine readable format, please:

  • Click the box below “Request a Digital Copy (Portability)” and complete the PDF electronically and save the PDF on your own device.
  • Once your form has been completed and saved on your device, click the box “Upload my Request” and retrieve your completed PDF so you can submit it electronically.

  N.B.

  • Ensure you have chosen the correct PDF and that have submitted the PDF file type.
  • Please also use the Place Signature tool on the right of the PDF to append your signature.

  Request a Digital Copy
  Upload my Request