Change payee reference

How to make a temporary change to a payee reference for a once-off payment (SEPA only):

1. Log in to your account on the 365 online.
2. Click 'Payments' on the top menu.
3. Select 'Send money or pay a bill'.
4. Select an account to pay from.
5. Click 'Select payee'.
6. Enter an amount, then select 'Edit' beside the reference and enter your changes.
7. Click 'Continue'.
8. Review the details of the transfer and click 'Continue'.
9. Enter the requested 3 digits of your 6-digit 365 PIN
A notification will be sent to the security device quoted on screen.


On your Security device – Smart device

10. Tap the notification on your security device to open authentication screen – you will not be asked to log into your security device
11. Swipe to accept. - The notification will disappear from your device automatically or you can tap ‘Done’

Please note

This reference change is only applied to the once off payment. The reference will return to the original reference you chose when adding your payee.

Temporary changes are useful for making small convenient changes to payee references. For example, “John” to “John Rugby ticket” or “John Dinner”.

How to permanently change a payee reference:

When setting up a new payee, the reference you enter will be permanently saved with the payee details. Therefore, to permanently change a reference, you'll need to delete the payee and add them again.

How to delete a payee on the 365 online:

1. Log in to your account on the 365 online.
2. Click 'Payments' on the top menu.
3. Select 'Manage payees'.
4. Choose the payee you wish to delete.
5. On the payee details page, click ‘Delete payee’.
6. Click 'Delete payee' again to confirm you want to delete the payee.

How to add a payee on the 365 online:

1. Log in to your account on the 365 online.
2. Click 'Payments' on the top menu.
3. Select 'Send money'.
4. Select an account to pay from.
5. Click 'Select payee'.
6. Click 'Add Person' and enter the payee details.

Permanent changes are useful if you want to change a bill reference. For example, changing the customer reference number with the same provider.

Please note

If adding a new Bank of Ireland credit card we always advise setting up a new payee to ensure the 16-digit number is correct.