Strong Customer Authentication (SCA)
About SCA/General Questions
- What is Strong Customer Authentication (SCA)?
- What do I need to do to get ready for SCA?
- Do I have to use SCA?
- Does SCA affect me?
- What is a primary device – How do I view/change it?
- Now I’ve registered for 365 Online to use SCA what has changed
- I live abroad, do I still have to use SCA?
- Can I opt out of this service?
- Do I have to confirm it’s me for every single purchase?
- What happens if I get a new phone?
- How do I update my mobile number?
SCA Troubleshooting/Notification Help
- What if I don’t receive the notification?
- What if the authorised user doesn't get a notification when I'm making a purchase?
- I’m a personal credit cardholder with no current account, but I have received an SMS from you. What do I do?
- I have forgotten my user ID/password, what do I need to do?
- Can I change my notification settings to make the notification more visible when it arrives?
- What if I don’t recognise a notification I’ve been sent?
- Why didn’t I get a notification?
- What do I do if I don’t get a notification?
Business Debit SCA Supports
- How to shop online using Strong Customer Authentication (SCA)
- Business Customers - Get SCA ready using the app
- Business Customers - Get SCA ready using the PSK
- Who is an authorised user for a business current account, and why are they important for business debit cardholders making online payments?
- What if my business current account is not registered for Banking 365 online?
- I am an authorised user with multiple debit cards on my account. What do I need to know?
- What the steps for approving a purchase using the Bank of Ireland app will look like:
- What if I do not get a notification asking me to approve a payment?
- What if I do not use the Bank of Ireland app but use a Physical Security Key?
- What the steps for approving a purchase using a PSK will look like:
- I am an authorised user with just one card on my account. What do I need to know?
- I am an additional business debit cardholder. What do I need to do differently because of SCA when making online payments?
- How long does the authorised user have to approve the transaction?
- Why do only certain online transactions require SCA?
- What if the authorised user doesn't get a notification when I'm making a purchase?
- How do I appoint an authorised user for my business?
- What if I am the sole cardholder but I am not the authorised user?
- What if I am the authorised user but I do not have the Bank of Ireland app?
- I am an additional cardholder, can I still make online payments?
- Why can't other cardholders approve certain online transactions?
- I am a BOL user, what does this mean for me?
- What will the authorised user have access to?
- I don’t want to give access to the company’s bank accounts to one person, are there any alternatives available?
- What’s the difference between Business Credit Card and Business Debit Card Holders for SCA?
- The authorised signatories on my account have changed. How do I update them before I appoint an authorised user?